Apple: Ouch!


I had my laptop wrapped in a blanket in my backpack when I dropped it on concrete at BART yesterday. It landed on the corner with quite a lot of force and bent a few metal pieces. Everything seems to work, with the exception of the ethernet port. Thankfully, I rarely use that. I'm hoping this is covered by the warranty, although it seems unlikely. The bent aluminum reminds me of body damage on a car.

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I took the laptop to Apple. They told me that physical damage wasn't covered by the warranty. They quoted me $250. I was willing to pay that because I hate the thought of broken hardware. The woman pitied me, though, and said, "Well, since it's a brand new laptop, and you've never brought it in for anything else, we're going to fix it for free."

Thank you Apple!!!